KISS - Keep it simple (sort of)

We're talking about collections - not rocket science - and in the process, you want someone to work on your delinquent accounts as hard (or possibly harder) as you do.

Sure we use the technology, the massive public databases, the complex phone systems, but in the end it's about connecting with the individual and conveying the issue at hand.  While some will ignore our efforts, those with the means to resolve their debt will find us becoming a household word. 

We'll take every legal option available to us to get the debt paid.