We have learned the profound importance of tact when communicating “less than pleasant” information. Regardless of one’s status in the healthcare revenue cycle, from top to bottom, being an effective communicator is the starting point in the race to success. We must learn to approach communication strategically, adjusting our methods when necessary and always accounting for the nature of our audience. It is our job to become first-rate communicators.
When discussing revenue cycle solutions, it is important to understand that the business environment is unique for each client. This allows us to tailor our approach to satisfy our client’s needs. This approach is the basis for a realistic and effective revenue cycle solution.